Delivery & Refund Policy

Refund, Replacement & Cancellation Policy

If, for any reason, you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, and we will issue a full refund for the price you paid for the item. To return a faulty item, please enclose a letter giving the reason for return, secure the package and return it to the address below:

Prima Media UAB

52 Perkunkiemio Street, Vilnius 12144, Lithuania

For security, we suggest you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or if the item is damaged.

Note: If Prima Media UAB sends you a replacement for a damaged, defective or incorrect item, you must return the original item to Prima Media UAB within 30 days of our email confirming the issue of the replacement item. Ownership of the actual item reverts to Prima Media UAB. Provided you return this item to us within 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 days, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order as compensation for our loss.

When you send your item back to us, we’ll process the returned item and then notify you via email of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

Suppose you are returning an item because of an error on our part or because it is damaged or defective. In that case, we will be happy to refund the delivery charges incurred in sending the item to you, and we’ll reimburse your costs in returning it to us.

If there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Subscription Refunds

If at any time you wish to cancel a subscription, your refund will be for the unused portion of that subscription based on the issue cover price, plus postage and packaging costs. You can cancel your subscription anytime for a full refund on all unmailed issues, no questions asked! We process all refunds within three business days; however, it can take 2-4 weeks to see the refund on your bank or credit card statement (depending on your bank or credit card provider).

A pleasant shopping experience with Prima Media UAB is significant to us. Our customer service is exemplary. If you have any further questions regarding our Refund Policy, please call us at +44 20 3095 7133

Delivery Policy

Subscription Delivery will start with the current issue unless the subscriber requests another problem following receipt of payment.

Subscribers and buyers will receive their first issue between 2 days and 30 days for UK customers, and likely to be longer for overseas residents, depending on where they live.

Subscribers may check the status of their order by calling +44 20 3095 7133

If you experience delivery delays or other difficulties, or if you would like to change your address or additional delivery information, please call +44 20 3095 7133 or send us an email at